Privacy policy

INFORMATION WE COLLECT

We may collect personal information that you voluntarily provide to us, including your:

Name
Email address
Telephone number
Billing and shipping address
Order and purchase information
Communications you send to us
Other information you choose to provide

When you visit our website, certain information may also be collected automatically, including your IP address, browser type, device information, pages visited, referring pages, and information collected through cookies or similar technologies.

HOW WE USE YOUR INFORMATION

We may use information we collect to:

Process, fulfill, and manage orders
Communicate with you about purchases or inquiries
Provide customer service
Send product announcements, launch information, promotions, or other marketing communications when permitted
Operate, maintain, and improve our website
Understand how visitors interact with our website
Prevent fraud, misuse, or security threats
Maintain business and transaction records
Comply with applicable legal obligations

PAYMENTS

Payments made through our website may be processed by third-party payment providers.

We do not necessarily receive or store your complete credit or debit card information. Payment information is handled according to the privacy and security practices of the applicable payment provider.

EMAIL & MARKETING COMMUNICATIONS

If you join our email list, we may send you information about Love on Both Sides products, launches, promotions, events, and other company updates.

You may unsubscribe from marketing emails at any time by clicking the unsubscribe link included in our marketing communications.

Even if you unsubscribe from marketing messages, we may still send you non-promotional communications related to an order, customer-service request, or other transaction with us.

COOKIES & ANALYTICS

Our website and service providers may use cookies and similar technologies to operate the website, remember preferences, understand how visitors interact with our site, measure website performance, and support marketing activities.

Depending on your location and the technologies used on our website, you may have choices regarding certain cookies or tracking technologies.

You may also be able to control cookies through your browser settings. Disabling certain cookies may affect how some website features function.

HOW WE SHARE INFORMATION

We may share information with service providers that help us operate our business, such as providers of:

Website hosting
E-commerce services
Payment processing
Order fulfillment
Shipping and delivery
Email marketing
Analytics
Customer support

These providers may receive information as necessary to perform services on our behalf.

We may also disclose information when required by law, when reasonably necessary to protect our rights or the rights and safety of others, or in connection with a merger, sale, reorganization, or other business transaction.

SALE OR SHARING OF PERSONAL INFORMATION

We do not sell personal information for money.

Certain advertising, analytics, or tracking activities may be considered a "sale" or "sharing" of personal information under some privacy laws. Where applicable, we will provide any choices or rights required by law.

DATA SECURITY

We use reasonable administrative, technical, and organizational measures designed to protect personal information.

However, no website, electronic transmission, or method of electronic storage can be guaranteed to be completely secure.

DATA RETENTION

We retain personal information for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, including processing orders, maintaining business records, resolving disputes, preventing fraud, and satisfying legal, accounting, or reporting requirements.

YOUR PRIVACY RIGHTS

Depending on where you live, applicable law may provide you with certain rights concerning your personal information.

These may include the right to request access to, correction of, or deletion of certain personal information or to opt out of certain uses of your information.

To submit a privacy-related request, contact us at info@loveonbothsidesmedia.com.

We may take reasonable steps to verify your identity before completing certain requests.

CHILDREN'S PRIVACY

Our website is not directed to children under the age of 13, and we do not knowingly collect personal information from children under 13.

If we learn that we have collected personal information from a child under 13, we will take reasonable steps to delete it.

THIRD-PARTY WEBSITES & SERVICES

Our website may contain links to or integrate with websites and services operated by third parties.

We are not responsible for the privacy practices of third parties. We encourage you to review their privacy policies before providing personal information to them.